Returns Policy

Thank you for shopping at ePackaging Direct!

We want you to be happy with your purchase, so we offer a generous returns policy.

Standard No-Fault Returns

  • Return Period: Goods can be returned up to 14 working days starting the day after delivery.
  • Return Conditions:
    • Products must be unused and undamaged in their original packaging.
    • Returns are at your own cost.
    • Goods remain your responsibility until received at ePackaging-Direct Packaging’s premises.
  • Return Process:
    • Complete the online returns form.
    • Attach the resulting form clearly to the outside of the goods.
  • Full Pack Quantities: Goods must be returned in full pack quantities. No refunds will be issued for partial packs.
  • Refunds: Delivery charges are not refundable. ePackaging-Direct Packaging aims to process all returns within 3 working days of receipt.

Returns

You may return any item for a full refund within 14 days from the day after delivery, as long as it is in its original condition and packaging. To return an item, please follow these steps:

◦ Pack the item securely in its original packaging.

◦ Products are returned at your own cost, unused and undamaged in their original packaging

◦ Include a copy of your receipt or packing slip.

◦ Write “RETURN” on the outside of the package.

◦ Ship the package back to us at the following address:

ePackaging Direct
Returns Department
Unit A2, Harrison Trading Estate
Longworth Street
Preston, Lancashire
PR1 5DL UK

Refunds

Refunds will be processed within 3-5 business days of receiving your returned item. Your refund will be processed back to your original method of payment.

Exceptions

The following items are not eligible for returns:

• Custom-made or personalised items

• Items that have been used or damaged

• Items that are not in their original packaging

Exchanges

If you would like to exchange an item for a different size or colour, please follow the same steps as for returning an item. In the “RETURN” section of the package, please indicate that you would like to exchange the item and what size or color you would like instead.

Questions?

If you have any questions about our returns policy, please get in touch with us at contact@epackagingdirect.co.uk or (+44) 7418 098951.