FAQs

To place an order, simply visit our website. Our online platform offers a wide range of products, competitive prices, and fast delivery service. You can even call our customer service on +44 7418 098951 to place your oder.

You will receive an email confirmation once your order is processed, followed by another email when your order is dispatched. You can also track your order online through the “View Orders” page.

Yes, we accept orders from abroad as long as the delivery address is within the UK or Northern Ireland (excluding BFPO addresses).

We currently deliver only within the mainland UK (excluding BFPO addresses). For more details, please visit our Delivery Information page.

There is no minimum order value. Some products are sold individually, while others are sold in packs. The minimum order for pack items is one pack.

We offer bulk discounts on many products. These discounts are automatically applied at checkout when you order multiple items or packs.

For custom-sized or bespoke packaging, including printed options, Please contact us or call us. There is a minimum order qty requirement for this option.

Creating an account is required for order tracking and storing your address details. It also simplifies future orders. Just log in with your email and password on your next visit to see your order history and reorder your favourite products easily. Creating accounts also gives you a range of discounts available to existing customers.

Registering helps you track your orders and speeds up future purchases by saving your details.

Our website uses SSL 128-bit encryption for secure transactions. Look for the padlock symbol in your browser, which indicates a secure connection. Clicking on it will show our security certificate.

Your delivery address is stored securely in our database to save time on future orders. We do not share your information with third parties. See our Privacy Policy for more details.

We do not store any credit card details. All payment information is securely transmitted directly to the bank.

For more information, please read our Privacy Policy.

If you need to return an item, send it back within 15 days. Products must be unused, undamaged, and in their original packaging. You will be responsible for return shipping costs. We will issue a credit, exchange, or refund as per our terms and conditions. Visit our Returns page for more details.

For detailed information, please read our Terms and Conditions.
If you have any further questions, feel free to contact us at contact@ecpackagingdirect.co.uk, We’re here to help!

If you have any other questions, special requirements, or need to arrange a timed delivery, please contact our help desk. You can reach us by emailing contact@ecpackagingdirect.co.uk, and we’ll be happy to assist you.